Frequently Asked Questions
Quick answers on charts, data, alerts, and your account. Can't find what you need? Head to Contact Us to raise a ticket or reach support directly.
General
What exchanges and segments does SignalX cover?
SignalX streams live tick-by-tick data across NSE Equity, NSE F&O, NSE Currency, NSE Indices, BSE Equity, BSE F&O, BSE Indices, and MCX - all segments, powered by TrueData's exchange-certified feed.
How do I open multiple charts at once?
Click the grid icon in the top toolbar and pick a layout - 1×2, 2×2, or 2×3. Each panel is independent by default; use Chart Sync to coordinate crosshair, zoom, timeframe, symbol, and more across all of them.
Can I go back and replay a past session candle-by-candle?
Yes - use Bar Replay. Click the Bar Replay icon in the toolbar, use Jump To and click a candle to anchor your start point, then Play or Step Forward through the session at your chosen speed.
Are there keyboard shortcuts for drawing and navigation?
Yes - see the Hotkeys page for the full reference, grouped into General, Drawing Tools, and Edit & View shortcuts.
Charts & Data
How do I change the chart timeframe?
Click the timeframe selector at the top-left of the chart toolbar to open the dropdown, grouped into intraday intervals (1 Min through 1 Hour) and higher timeframes (1 Day, 1 Week, 1 Month).
Can I keep the same timeframe across all my open charts?
Yes - turn on "Sync across charts" at the top of the timeframe dropdown. With it enabled, changing the timeframe on any one chart in a multi-chart layout applies it to every other chart in that layout instantly.
Where can I customise candle colours, grid, and background?
Open Chart Settings from the gear icon on any chart. The Appearance section covers candle colours, the vertical scale label, and chart colours (bar/line, grid, background gradient, axis colours), plus font, margin, and other display options.
What drawing tools are available on the chart?
A full suite - trend lines and shapes, classical chart patterns, Fibonacci tools, trend channels, text and measure tools, plus Magnet Mode for precise anchoring and Shape Mode to keep a tool active across multiple drawings. See the Drawing Tools page for the complete list.
How do I see the raw tick-by-tick feed for a symbol?
Open the TS Window tab in the right panel. It always mirrors whatever symbol is active on the main chart, printing every trade's Side, Size, Price, and Time as a new row in real time.
Where do I find OI, IV, and Greeks for options?
Open the Option Chain tab in the right panel, pick your underlying and expiry, and enable the Greeks checkbox to show δ, θ, ν, γ, and ρ alongside OI, IV, and LTP. Use the Settings gear to customise columns further (Bid, Ask, Volume, POI, Timestamp, and more).
Alerts & Notifications
How do I create a price alert?
Open Alert Manager from the clock icon in the right sidebar, click "+ Add alert", name it, choose a symbol, build a condition (e.g. LTP Crossing a value), then set Trigger Mode and notification channels before clicking Done.
What's the difference between "Once Only" and "Every time"?
Once Only fires a single time, then stops until you manually restart it. Every time fires each time the condition is met, without deactivating - useful for levels you want to watch continuously.
How many alerts can I have active at once?
Up to 100 - the Alerts tab header shows a running count, e.g. "Alerts (1/100)". Use "Delete all" to clear everything at once if you need to start fresh.
Where can I see alerts that have already fired?
Switch to the Triggered tab in Alert Manager for a running history log with date, time, symbol, condition, and the price at the moment it fired. Use "Clear log" to wipe the history without affecting your saved alerts.
Account & Billing
How many watchlists can I create?
You can create unlimited watchlists via the "+ Create New" option in the watchlist dropdown, each showing a live symbol count and auto-grouped by type (Indices, Futures, Options, Stocks).
Do my favourites and settings sync to mobile?
Yes - symbol and indicator favourites are stored to your account and stay in sync across web and mobile automatically. Star something on desktop and it appears on mobile, and vice versa.
How far back does historical data go?
Historical data depth depends on your plan tier. Check Account Settings for your available historical data window per timeframe.
Still have questions?
Our support team is here to help - raise a ticket, mail us, or give us a call.